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Terms & Conditions

Please click here to view our Terms & Conditions

Currencies accepted

We are able to take payment in UK Pounds (Sterling)

Where do we Ship to?

We ship to the UK and Europe, North America, South Africa, Asia, Australasia and many other countries. We are UK based, but ship internationally at very competitive rates.

Payment Methods

We accept payment by credit or debit card, UK cheques, postal orders and direct bank payments (BACs).

Secure Online Payments

We use a third party payment system, HSBC Secure ePayments to safely, confidentially and securely handle all credit card transactions. Your payment is undertaken on a seperate server from our own. The payment server uses SSL (Golden Padlock) and is a dedicated online payment service provider provided by one of the world's major banks HSBC.

Cards Accepted

We are able to take payment from the following credit/debit cards: VISA, MasterCard, Delta, Switch/Maestro, Solo and Visa Electron

Plain Packaging

All orders are shipped in plain boxes or jiffy bags. Information displayed on the packaging includes your name & address, the return address. A summary of content value, number of units enclosed and type of product (e.g. food supplement). No specific details of the package's contents are supplied.

Health & Safety

Products should state if nuts or traces of nuts may be present in the product. However, we rely on our suppliers to label the packaging correctly.

What about Back Orders?

In the unlikely event that your item is not in stock (or not coming into stock within the following 5 working days), we will back order for you. You will be emailed with the option to cancel your order, or to select another item, if you would rather not wait.

What about Tax Charges?

Value Added Tax (VAT) is charged in accordance with UK Tax regulations.

Where VAT is applicable it is charged at the rate of 17.5% on products costing £18 or more. This is clearly stated in the price displayed on the website.

If you reside outside the European Union (but outside the UK), you will not be charged VAT, however, you may have to pay local taxes within your own country.

We post a copy invoice to all UK addresses by 2nd class post. A receipt is emailed to all clients wherever they are based.

What happens if my Order goes missing in the Post?

In the very unlikely event that your order goes missing in the post we have the following policy:

UK Parcels

  • If you parcel doesn't arrive within 11 days after dispatch, you should contact us (within 30 days of placing your order) and report the matter.
  • Please email us at , or write to us at the address below.
  • If your parcel hasn't been delivered within 11 working days after shipment, then we can begin tracking its whereabouts for you.
  • In the unlikely event that a parcel cannot be found or tracked within 30 days of dispatch it will be considered to be lost and we will send a replacement or offer a credit. Most orders are sent by recorded delivery which aids are ability to track parcels from door to door.
  • In every case of a parcel going missing to date, it has been due to the recipient not being in when the post arrived. In this case, the parcel was returned to the sorting office to await for the recipient to arrange another delivery (a card is left at the address). We reserve the right in these cases to ask the recipient to rearrange the delivery with their local sorting office.

Overseas Parcels (Airmail/Airsure/International Recorded Delivery).

  • If you don't receive your order by 30 days after order please email us at , or write to us a the address below
  • We will then investigate to see where the parcel is and report back to you within 48 hours (2 working days) with our initial findings.
  • Due to the difficulty in tracking international parcels we cannot guarantee any refund against losses. However, we will investigate the loss though the mail system and, where able, will pass on any compensation that we receive by way of a refund. This amount is normally up to £28.00 and may not cover the full cost of the items purchased. This process can take up to 6 weeks, due to the speed at which Royal Mail operate.
  • If ordering important or valuable items, we suggest that you always select Parcelforce!
  • For more information, please refer to our see "Delivery Conditions Outside UK" above.

Overseas Parcels (FedEx). Does NOT apply for normal Airmail Delivery.

  • If you have requested delivery by Parcelforce and your order doesn't arrive within 11 working days, then you should contact us (up to 30 days of placing your order).
  • Please email us at , or write to us a the address below
  • Should the parcel be lost, then we will either offer a replacement, or provide a credit.
  • For normal Airmail delivery, please refer to our see "Delivery Conditions Outside UK" above.
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